Refund policy

Returns & Exchanges at Relics & Roses

Your satisfaction is our top priority. We understand that sometimes an item doesn't work out, and we are happy to accept returns under the following strict conditions, which align with our suppliers' required timelines.

1. Eligibility & Return Window (Strict 7-Day Limit)

We accept returns for store credit or exchange only. This 7-day window is non-negotiable due to our supplier's strict timelines.

Condition

Requirement

Return Window

Item must be requested and shipped back to our specified warehouse address within 7 days of the delivery date. The window starts from the date the tracking shows the package was delivered. For split orders, the 7 days begins after the final package is delivered.

Item Condition

Items must be unworn, unwashed, undamaged, and unused, with all original tags and clear garment packaging/SKU labels intact.

Fees

Shipping and handling charges are non-refundable. Return shipping is the customer's responsibility for non-error returns. If the return is due to a damaged or incorrect item, we will provide a prepaid return label.

2. Restocking Fee & Return Declination

Returns that do not meet all the above criteria (e.g., missing tags, received late, etc.) are strictly subject to one of the following:

  • A 20% Restocking Fee (deducted from your store credit).

  • The entire return being declined and the item being sent back to the customer.

3. Items Excluded from Returns (Final Sale)

The following items are considered FINAL SALE and cannot be returned under any circumstances:

  • Swimwear, Bodysuits, and Intimates/Lingerie (for hygiene reasons)

  • Jewelry and other Accessories (bags, scarves, etc.)

  • Face masks and Beauty products

  • Openpack Wholesale Orders

  • Items marked as "Final Sale" or "Clearance"

  • Items purchased with a discount code of 30% or more

4. The Return Process (Crucial Dropshipping Instructions)

DO NOT send your item back to the address on the shipping label. This will send it to a logistics center and your return will not be processed.

A. Initiate the Return

  1. Email us immediately at Your Customer Service Email Address. Please note: Our return process is managed entirely by our team; customers do not log into a separate portal.

  2. In the email, include your Order Number (e.g., RR1234), a list of the item(s) you wish to return, and the reason for the return. For damaged or incorrect items, please include clear photos.

  3. We will respond within 2 business days to confirm eligibility.

B. Authorization & Shipping

  1. If approved, we will send you an email containing a Return Authorization (RA) number and the specific warehouse address where the item must be sent.

  2. For returns due to our error (damaged/incorrect item), we will email you a prepaid shipping label. For all other returns, you are responsible for purchasing a trackable return label.

  3. Package your item(s) securely and include a note with your Order Number and the RA Number inside the package.

  4. Ship the package promptly using a trackable shipping method (we are not responsible for lost return shipments).

C. Inspection and Credit

  1. Once the returning warehouse receives the item, please allow 5–7 business days for processing and inspection.

  2. If approved, we will process your refund in the form of store credit (via a digital gift card) or a refund to your original payment method if the return was due to damage or shipping error.

  3. Allow 5–7 business days after processing for the credit to appear.

5. Exchanges

We do not accept exchanges of any kind (due to supplier policy). If you need a different size or color, please follow the return process (Section 4) and use the store credit issued to place a new order. This secures the item you want quickly.